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Ping Networks Managed Services Proposal
Thank you for the opportunity to submit our proposal for IT Services to help you take the hassle out of managing your IT. If you have landed here it’s because we have already touched base with you and provided you with a Managed Services quote.
Based on our recent conversation, we understand that you are after:
- A local IT Support Business
- Fast and dependable IT support
- Someone that understand your industry
Our goal is to do everything we can to make sure we give you reliable, cost-effective, fast and most of all WORRY-FREE IT Support so that you can focus on what you do best.
- We cover the following:
- Australian Based Helpdesk – A friendly IT Helpdesk at your service
- Monitoring – 24/7/365 Monitoring of your IT and Cloud Infrastructure
- IT Planning – Regular IT Catch-up on budgets/planning
- Vendor Management – we deal with your other IT vendors on your behalf
- Fixed Costs – all for the one fixed monthly price
- You get the following:
- Faster IT systems allowing for better productivity
- Fixed monthly costs, allowing for easy budgeting
- Regular reporting so you know what’s happening
- Reduced downtime with proactive monitoring and maintenance
- PEACE OF MIND
We’d love the opportunity to become your IT partner of choice and as such are happy to offer you a 30-day guarantee – if you are not happy with our service after the first month, just let us know and we’ll refund your money!
About Ping Networks
Who are we?
We’re a vibrant, switched on small (boutique as some like to call it) team located in Melbourne. We love giving world-class friendly IT Support.
We’ve been around since 2010 and have extensive experience in installing, configuring and maintaining IT Infrastructure for Small and Medium businesses. We are able to understand our clients’ needs and plan and implement solutions that work for your business, both in the short term and long term.
As we are also a small business, we are able to offer you a much more personalized service when you are dealing with us.
Our Work
Approximately 80% of our work is performed offsite via the use of various remote management tools and access methods. This allows us to be able to respond very quickly to fix a problem you or your staff may have.
About you
However, enough about us, this is all about you. You are another small business owner, running a successful business and wanting the best out of your IT Environment. You’re wanting predictable costs, reliable infrastructure, friendly support, regular reporting and overall peace of mind.
Frequently Asked Questions
| What is covered under this Agreement? Please check your individual agreement, however, as a rule of thumb, everything related to keeping your existing IT environment in tip-top shape is covered. | Are Projects covered in my Agreement? Unfortunately, we can’t cover Project work under your Agreement. These are quoted separately from your ongoing monthly Agreement. | |
| What are the standard Helpdesk Hours? Our helpdesk is available 9:00 am – 5:00 pm Monday to Friday excluding Melbourne Public Holidays. | When is After Hours Support Available? Simple, 24x7x365. Whilst we may not be able to respond as fast as we can during business hours, we will always aim to do our best. | |
| Can I have regular onsite visits? Absolutely, in fact, we encourage every client of ours to have regular visits. Most productivity affecting IT issues go ignored until the IT person “walks past”. | What technologies do you support? We have in-house experience with loads of different technologies (Microsoft, Apple, Google, and much more. | |
| How is pricing managed? As most of our pricing is based on a per-user/site/device basis, we work out each quarter whether there is more or fewer users/sites/devices and modify the agreement accordingly. | Is the Cloud useful for my business? We strongly believe a “Hybrid Approach” is currently the best approach to utilising Cloud technologies. A mixture of onsite and offsite infrastructure works for most businesses. | |
| How long is the Agreement for? Typically, most agreements are 12 months, however, the general rule of thumb is the longer the agreement, the better the deal (e.g. for each extra year of an agreement over 12 months, we will offer 1 month free). | Can I cancel my Agreement? Absolutely, if we break any of the conditions, we promise to you, you have grounds to cancel your agreement with us and walk away. If things are not working out, let’s talk about it! | |
| Do you support Tablets and Phones? Absolutely, we live in an age where everyone is connected all the time and we can assist your team with this. | Do you have standard forms we can use? Absolutely, we have a vast array of Computer and Email Policies, Privacy Policies and Other forms. Ask us for more details. |
Response Time
We always aim to hit our “Response Target” when it comes to responding to your issues, however, we absolutely guarantee we will respond by the “Response Guarantee” times listed below:
| PRIORITY | EXAMPLE | RESPONSE GUARANTEE | RESPONSE TARGET |
| Critical | Entire Company Offline (Call Us!) | 4 Hours | 30 Mins |
| High | Department Offline (Call Us!) | 8 Hours | 2 Hour |
| Medium | User PC Offline | 16 Hours | 8 Hours |
| Low | New User Setup/Maintenance | 48 Hours | 24 Hours |
Commitment Term
Typically we are engaged on 12 months or longer support contracts. We have minimal exit fees and complications other than resourcing the actual handover of your infrastructure to a new provider (we need to pay one of our staff to collate documentation, passwords, access, etc).
No one likes to be stuck in an unhappy contract, so we would love to work through any issues you are facing and resolve things so we can get on with providing awesome IT services! For further information please consult our Terms and Conditions
Brands We Service
We support and maintain a wide array of brands and vendors. We can’t know everything, but we can try! We can also offer best-effort support on old or obscure hardware and software items. For a complete list of our supported platforms, please visit our Recommended Technology Platforms
Let's Get Started Already!
Ready to get started with better IT support?
It is important to have some things written down and agreed on so that we both know what’s what, who should do what and when, and what will happen in the unlikely event something goes wrong.
We try hard to not include complicated legal terms or long passages of unreadable text in our Proposals, Agreements, or Terms and Conditions and we have no desire to trick you into signing something that we’ve tried to hide in legalese. We want to work together for the best outcomes possible for both parties!
We just need to make sure you have everything you need to get going before signing up. Please make sure you have:
- Met or spoken with a Ping Networks representative regarding your business/technical IT requirements.
- Received a quote from a Ping Networks representative regarding the management of your business/technical IT requirements.
If you have not received a formal quote or spoken to one of our representatives, please do so before proceeding.
If you have met both of the above requirements and are ready to sign our Managed Services Agreement, please click the below button and let’s get started:
If you would like to further discuss your requirements or have not yet received your managed services quotation, please contact us on 1300 414 323 to discuss this further.